Terms & Conditions
Arrow Scoops · A Division of Arrow Brands LLC · Last updated November 2026
About these terms
These terms apply to service provided by Arrow Scoops, a division of Arrow Brands LLC, and to your use of this website. By booking service you agree to them.
Booking requests and confirmed appointments
Submitting the booking form creates a service request, not a confirmed appointment. We review each request for route availability, property details and pricing, then contact you to confirm your start date. Your appointment is confirmed only when we send that confirmation. No charge is made for a request we have not confirmed.
Pricing and payment
Published monthly pricing applies to standard residential properties within our service area. Additional dogs, excessive waste, larger properties and special cleanup requirements may require a custom quote, which we confirm with you before work begins. Recurring plans are billed monthly and one-time services are billed after the visit.
The $20 first-month offer
New recurring customers receive $20 off the first month of a weekly or biweekly plan. The offer applies once per service address and is not available on one-time or heavy initial cleanups.
Access to your property
You agree to provide safe access to the service area, including gate codes or lock instructions where needed. Please secure or contain pets during your scheduled window. If a technician cannot safely access the yard, the visit may be rescheduled and a trip fee may apply.
Scheduling, weather and changes
We serve on a fixed weekly or biweekly route day. Severe weather or unsafe conditions may move a visit to the next workable day. You can request a schedule change at any time; changes take effect from your next scheduled visit. You are never charged for a visit we did not complete.
Satisfaction guarantee
If you believe an area was missed, contact us within 24 hours of the visit and we will return to correct it at no additional cost.
Cancellation
Recurring plans can be cancelled or paused before your next billing date. Contact us and we will confirm the effective date in writing.
Liability
We take care in the yards we service. We are not responsible for pre-existing damage, unsecured gates, or items left in the service area that are not visible from a normal walking inspection. Please tell us about irrigation heads, lighting, or fragile landscaping so we can work around them.
Website use
The content on this site is provided for information about our services. You may not copy or republish it without permission. Links to third-party sites are provided for convenience and are governed by those sites' own terms.
Questions about this page? Contact us at (863) 225-0422 or through our contact page.